Informativa sui rimborsi

Returns
Our policy lasts 30 days. If you have received a refund or exchange.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that you have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your credit card will be applied to your credit card or original payment method.

Late or missing refunds (if applicable)
First check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and have received your refund yet, please contact us at claudiobonsai@gmail.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. Send an email to claudiobonsai@gmail.com and send your item to: VIA SANTA MARIA DEL MONTE, 637B, 47835 SALUDECIO RN, Italy.

Gifts
If the item was marked as a gift and purchased directly to you, you will receive a gift for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or the gift giver had to be sent to you later, we will send it to you

Shipping
To return your product, you should mail your product to: VIA SANTA MARIA DEL MONTE, 637B, 47835 SALUDECIO RN, Italy

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, you can take your product to reach you, may vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.